Quality In Practice · Operational intelligence

House of Quality

Turn customer priorities into measurable operational decisions.

Project Details

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House of Quality Workflow

Capture the voice of the customer, define measurable technical responses, map relationships, set targets, and use weighted priorities to focus the team.

  1. Customer needs
  2. Importance
  3. Technical responses
  4. Relationships
  5. Targets
  6. Priorities
0Customer needs
0Technical responses
—Top priority
Relationship strength:9Strong3Moderate1Weak—NoneClick a matrix cell to change its value.

Technical Priority Ranking

Weighted score = customer importance × relationship strength.

Customer Satisfaction Gaps

Difference between current and target satisfaction.

Reference note: This independent working aid is informed by public American Society for Quality resources on Quality Function Deployment and the House of Quality. It is not affiliated with or endorsed by ASQ.